Case Manager 7 Counties - SSVF
Location: St. Louis, MO 63101


Position Description
SUMMARY OF POSITION:
The Case Manager will utilize wrap-around philosophy and techniques to help veteran families maintain self-sufficiency and stability which include the counties of Jefferson, St. Francois, Franklin and Washington, and from time to time, in support of the case management team, coverage may include the additional counties of Warren, St. Charles and Lincoln counties of Missouri. In doing so, with the assistance pf Peer Support Specialist or Outreach Manager, the Case Manager will meet with the clients to identify family and natural supports in the community, collaborate with the clients, and available community supports to develop an Individual Service Strategy (ISS) / Treatment Plan of Care, and housing goals, coordinate individualized services for housing placement, coordinate the involvement of providers working in the home and community setting, and document all support related to activities and services.

RESPONSIBILITES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct multiple interviews with the clients to help develop an ISS and Housing Goals
• Contribute to the ideas and processes of the Intensive Case Management (ICM) team
• Assist with housing placement based on the desires of clients
• Work with the client to address long-term financial stability needs and develop a monthly budget
• Work directly with veterans who require therapeutic interventions
• Make in-home visits to observe indicators of the client’s progress
• Coach clients in learning the skills for problem solving, long range planning and housing stability
• Make appropriate referrals either to SPC Programs and SPC Agency Partners
• Responsibility for the completion and goal attainment of indicators as outlined in the grant and the Individual Service Strategy or Treatment Plan.
• Assist in all activities consistent with the daily duties of the ICM Team to include: home visits, child programming (if necessary), family crisis, and ongoing housing stability
• Assist and complete special case management projects as directed by the SSVF management staff
• Responsible for the completion of departmental goals for case management as outlined by grants
• Assess clients’ strengths, desires, and immediate/long term needs
• Develop or contact family and natural supports which exist in the community
• Collaborate with the wrap-around team
• Receive input from ICM team members regarding employment, housing, mentoring, substance abuse, and other immediate/long term needs
• Complete daily and monthly departmental paperwork
• Update daily clients’ electronic files in CaseWorthy client software (within 24 hours) to include any types of contact with clients, services, or any internal or external referrals made
• Adhere to the strategies and goals outlined in the treatment plan
• Assist team members in addressing the needs of the client by providing (e.g., transportation, clothing, furniture, food, etc.), hygiene kits, job referrals, or any other necessary referral (e.g., mentoring, substance abuse, mental health, advanced training opportunities, etc.)
• Coach clients to make solid, well-informed decisions
• Refer client to additional resources to address other service needs i.e. legal assistance, VA benefits, community substance abuse counseling, etc.
• Research additional benefits available to enhance service being provided
• Engage the client, the family, and natural supports within the community setting (when feasible and desired by client)
• Must have a Missouri Class E Driver License (MO residents only)
• Other duties as assigned

KNOWLEDGE AND EXPERIENCE:
• Bachelor’s degree from an accredited university or college; BSW or related field preferred
• Veteran status preferred
• Residence within the specified region preferred but not required
• At least one to two years of experience working with individuals with mental illness preferred
• Knowledge of housing and other supportive service resources
• Interest in helping veterans reach their full potential
• Available to work a minimum of 37.5 hours per week
• Reliable transportation is required

SKILLS AND ABILITIES:
• Ability to work well with a wide range of people in various settings
• Excellent computer skills and the ability to process large amounts of data
• Ability to handle confidential information
• Ability to remain calm in stressful situations
• Ability to manage a large caseload
• Ability to perform effective case management
• Ability to follow, understand and meet grant requirements, including paperwork
• Ability to engage and work with community agencies and programs

RELATIONSHIPS REQUIRED:
• Reports to Manager of Veteran Services– SSVF
• Works with other ICM staff
• Develops relationship(s) with client family and natural supports
• Works with other Employment and Veteran Services Departmental staff
• Works with the staff in other SPC programs
• Networks with federal, state and local agencies

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