Outreach Case Manager STL County - SSVF
Location: St. Louis, MO 63101


Position Description
SUMMARY OF POSITION:

This counselor will utilize wrap-around philosophy and techniques to assess veteran families for supportive services residing in or transitioning to permanent housing and are at risk of becoming homeless. In doing so, the Case Manager will meet with the clients to assess family and natural supports in the community, collaborate with the clients, Financial Stability Counselor, and the Peer Support Specialist to track the success of their Individual Service Strategy (ISS)/Housing Plan, coordinate individualized services and the involvement of providers working in the home and community setting, and document all support related to activities and services. In addition, outreach will be performed to locate homeless veterans on the streets, within shelters, and the community.

RESPONSIBILITES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Visit clients to track Individual Service Strategy goals
• Contribute to the ideas and processes of the SSVF team
• Track permanent housing placement and recovery
• Work with the FSC to address long-term financial stability needs
• Using a peer to peer approach, build rapport with persons in recovery.
• Provide emotional and informational support for permanent housing assessing the client’s strengths, desires, and immediate/long term needs
• Develop or contacting family and natural supports which exist in the community
• Receive input from Intensive Case Management team regarding employment, housing, mentoring, substance abuse, and other immediate/long term needs.
• Complete daily and monthly departmental paperwork.
• Update daily clients’ electronic files in Caseworthy and ServicePoint to include any types of contact with clients, services, or any internal or external referrals made.
• Adhere to the strategies and goals outlined in the ISS and Treatment Plan
• Being an advocate for the client
• Coach clients to make solid, well-informed decisions which maintain housing.

Perform Outreach by –
• Research additional benefits available to enhance service being provided.
• Engage the client, the family, and natural supports within the community setting (when feasible and desired by client).
• Perform outreach within the community and streets to look for homeless veterans
• Verify homelessness for veterans presenting with homelessness

Develop Wrap-Around Services-
• Assess the client’s strengths, desires, and immediate/long term needs
• Develop or contacting family and natural supports which exist in the community
• Collaborate with the SSVF team to provide wrap-around services to assist veteran clients.
• Receive input from SSVF team members regarding employment, housing, mentoring, substance abuse, and other immediate/long term needs.

Document all referrals or services provided to client into the CaseWorthy HMIS-
• Complete daily data entry of services and monthly departmental paperwork.
• Update daily clients’ electronic files in Caseworthy to include any types of contact with clients, services, or any internal or external referrals made.
• Work with Data Entry Specialist to provide complete client data to be entered into ServicePoint.

Provide Case Management-
• Adhere to the strategies and goals outlined in the ISS and Treatment Plan
• Assist team members in addressing the needs of the client by providing (e.g., transportation, clothing, furniture, food, etc.), hygiene kits, job referrals, or any other necessary referral (e.g., mentoring, substance abuse, mental health, advanced training opportunities, etc.).
• Coach clients to make solid, well-informed decisions.

Any other duties–
As assigned by the Senior Manager, SSVF.

Participation in at least one Agency Sponsored Fundraising event per year.

KNOWLEDGE AND EXPERIENCE:

• College degree, MSW or related field preferred, or equivalent experience with proof of ability to perform effective case management
• At least one year work with recovery and housing
• Ability to follow, understand and meet grant requirements, including paper work
• Knowledge of housing and other supportive service resources
• Ability to engage and work with community agencies and programs
• Available to work a minimum of 37.5 hours a week
• Reliable transportation is required

SKILLS AND ATTITUDES REQUIRED:
• Interest in helping Substance Abuse/Recovery clients reach their full potential
• Ability to work well with a wide range of people in various settings
• Excellent computer skills and the ability to process large amounts of data
• Signs of continual personal growth
• Openness to learning new approaches
• Willingness to take on new tasks
• Ability to work in a team setting
• Ability to set up and keep healthy boundaries
• Capability to respect ethnic and cultural diversity
• Good role model for others
• Ability to handle confidential information
• Ability to remain calm in stressful situations
• Ability to manage a large caseload

RELATIONSHIPS REQUIRED:
• Reports to Coordinator, STL County SSVF
• Works with other ICM staff
• Develops relationship(s) with client family and natural supports
• Works with other Rapid Re Housing Departmental staff
• Works with the staff in other SPC programs
• Networks with federal, state and local agencies
• Embracing of St. Patrick’s mission and the dignity and worth of all persons

RESOURCES:
• CaseWorthy, ServicePoint HMIS computer tracking systems.
• Various programs throughout the SPC Partnership Center.
• Client records and reports.
• Bus passes, gas cards for transportation, clothing, food, furniture, and other needs.
• Clothing Locker and the emergency food pantry.
• Other resources as needed and identified.


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