Case Manager City

St. Louis, MO 63101

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Position Description

The Case Manager will utilize wrap-around philosophy and techniques to assist veteran families maintain self-sufficiency and stability in the community. As a part of the Supportive Services for Veteran Families (SSVF) team, the Case Manager will meet with the clients to identify family and natural supports in the community; collaborate with the clients, Financial Stability Counselor and the Housing Stability Counselor to develop an Individual Service Strategy/Treatment Plan of Care. Coordinate individualized services for housing placement, coordinate the involvement of providers working in the home and community setting and document all support related to activities and services.

Identify family and natural supports
• Conduct multiple interviews with the clients to help develop an Individual Service Strategy with the clients
• Contribute to the ideas and processes of the ICM team
• Assist with housing placement based on the desires of clients
• Work with the FSC to address long-term financial stability needs
• Work directly with veterans who require therapeutic interventions
• Make in-home visits to observe indicators of the client’s progress
• Coach clients in learning the skills for problem solving and long range planning
• Make appropriate referrals either to SPC Programs and SPC Agency Partners
• Responsibility for the completion and goal attainment of indicators as outlined in the grant and the Individual Service Strategy or Treatment Plan.
• Assist in all activities consistent with the daily duties of the ICM Team to include Home visits, Child programming (if necessary), Family crisis and Ongoing housing stability
• Assist and complete special case management projects as directed by Department Management Staff
• Responsible for the completion of departmental goals of case management as outlined by grants
Develop the Wrap-Around Support
• Assess the client’s strengths, desires and immediate/long term needs
• Develop or contacting family and natural supports which exist in the community
• Collaborate with the Wrap-Around Team that was developed
• Receive input from ICM team members regarding employment, housing, mentoring, substance abuse and other immediate/long term needs
Document all referrals or services provided to client into the ECM
• Complete daily and monthly departmental paperwork
• Update daily clients’ electronic files in ECM to include any types of contact with clients, services or any internal or external referrals made
Provide Case Management
• Adhere to the strategies and goals outlined in the ISS and Treatment Plan
• Assist team members in addressing the needs of the client by providing (e.g., transportation, clothing, furniture, food, etc.), hygiene kits, job referrals, or any other necessary referral (e.g., mentoring, substance abuse, mental health, advanced training opportunities, etc.).
• Coach clients to make solid well-informed decisions
Perform Outreach by
• Refer client to additional resources to address other service needs i.e. legal assistance, VA benefits, community substance use counseling etc.
• Research additional benefits available to enhance provided services
• Engage the client, the family and natural supports within the community setting when feasible and desired by client
Any other duties–
• Assigned by the SSVF Manager
• Participation in at least one Agency Sponsored Fundraising event per year


• College degree required - BSW or related field preferred
• Prefer 1 - 2 years’ experience working with the unhoused population
• Ability to perform effective case management
• Ability to follow, understand and meet grant requirements including paper work
• Knowledge of housing and other supportive service resources
• Ability to engage and work with community agencies and programs
• Available to work a minimum of 37.5 hours a week
• Reliable transportation is required

• Interest in helping veterans reach their full potential
• Ability to work well with a wide range of people in various settings
• Excellent computer skills and the ability to process large amounts of data
• Ability to handle confidential information
• Ability to remain calm in stressful situations
• Ability to manage a large caseload

• Reports to SSVF City Coordinator
• Works with other ICM staff
• Develops relationship(s) with client family and natural supports
• Works with other Employment and Veteran Services Departmental staff
• Works with the staff in other SPC programs
• Networks with federal, state and local agencies

• ECM computer tracking systems
• Various programs throughout the SPC Partnership Center
• Client records and reports
• Vouchers for transportation, clothing, food, furniture and other needs
• Dress for Success room and the emergency food pantry
• Other resources as needed and identified

• Medical, dental and vision insurance
• Paid life insurance
• Long-term disability insurance
• Flexible spending account
• 403b with company match
• Holiday pay
• Paid time off (self-care days, birthday and personal day)
• Paid paternity and maternity leave
• Paid sick days
• Wellness perks
• Employee appreciation days
• Learning and development resources
• And much more!

Type: Full-time