Case Manager - HERO

St. Louis, MO 63101
2/16/2021

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Position Description

The HERO Case Manager will utilize wrap-around philosophy and techniques to assist clients in transitional housing. The case manager will meet with clients to maintain family and natural supports in the community, collaborate with the clients to track the success of their Individual Service Strategy/Treatment Plan of Care, coordinate individualized services and the involvement of providers working in the home and community setting and document all support related to activities and services.

RESPONSIBILITIES
• Weekly client visits to track Individual Service Strategy goals
• Contribute to the ideas and processes of the ICM team
• Partner with other case managers to address long-term financial stability needs
• Build rapport with persons in recovery using a peer to peer approach
• Provide emotional and informational support for permanent housing by assessing the client’s strengths and desires including immediate and long term needs
• Receive input from ICM team members regarding employment, housing, mentoring, substance abuse and other immediate/long term needs
• Complete daily and monthly departmental paperwork
• Daily updates to electronic files to include type of contact with each client, services provided and internal or external referrals
• Adhere to the strategies and goals outlined in the ISS and Treatment Plan
• Being an advocate for the client
• Coach clients to make solid and well-informed decisions to maintain housing
• Assist client with monthly budgeting
• Complete treatment plans and track monthly goals
• Provide financial and money management counseling sessions
• Provide weekly case management sessions to ensure service delivery
• Ablility to work in highly diversified agency with highly diversified clients
• Teach Life Skills classes
• Must possess a Missouri Class E Driver License (MO residents only)
Understanding of Harm Reduction
Perform Outreach:
• Refer client to additional resources to address other service needs i.e. legal assistance, VA benefits, community substance abuse counseling etc.
• Enhance service being provided by researching additional benefits
• Engage the client, the family, and natural supports within the community setting (when feasible and desired by client)

KNOWLEDGE AND EXPERIENCE
• College degree, Peer Support Certification, MSW or related field preferred, or equivalent experience with proof of ability to perform effective case management
• Ability to follow, understand and meet grant requirements, including paper work
• Knowledge of housing and other supportive service resources
• Ability to engage and work with community agencies and programs
• Available to work a minimum of 37.5 hours a week
• Reliable transportation is required

SKILLS AND ABILITIES
• Interest in helping Substance Abuse/Recovery clients reach their full potential
• Ability to work well with a wide range of people in various settings
• Excellent computer skills and the ability to process large amounts of data
• Signs of continual personal growth
• Openness to learning new approaches
• Willingness to take on new tasks
• Ability to work in a team setting
• Ability to set up and keep healthy boundaries
• Capability to respect ethnic and cultural diversity
• Good role model for others
• Ability to handle confidential information
• Ability to remain calm in stressful situations
• Ability to manage caseload

RELATIONSHIPS REQUIRED
• Reports to HERO Manager
• Works with other ICM staff
• Develops relationship(s) with client family and natural supports
• Works with other Employment Departmental staff
• Work with the staff in other St. Patrick Center programs
• Networks with federal, state and local agencies
• Embrace the mission of St. Patrick Center and the dignity and worth of all persons

RESOURCES
• ECM computer tracking systems
• Various programs throughout the SPC Partnership Center
• Client records and reports
• Vouchers for transportation, clothing, food, furniture, and other needs
• Dress for Success room and the emergency food pantry
• Other resources as needed and identified

Type: Full-time