Case Manager - HERO

St. Louis, MO 63101
12/3/2021

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Position Description

The Case Manager, as part of the HERO Project, will utilize wrap-around philosophy and techniques to assist clients in transitional housing. The case manager will meet with clients to maintain family and natural supports in the community, collaborate with the clients to track the success of their Individual Service Strategy/Treatment Plan of Care, coordinate individualized services and the involvement of providers working in the home and community setting and document all support related to activities and services. This position will work out of Freedom Place in St. Louis, MO.

RESPONSIBILITIES
• Visit clients weekly to track ISS goals
• Contribute to the ideas and processes of the ICM team
• Work with other case managers to address long-term financial stability needs
• Use a peer to peer approach to build rapport with individuals in recovery
• Provide emotional and informational support for permanent housing by assessing strengths, desires and immediate/long term needs of each client
• Develop or contact family and natural supports which exist in the community
• Receive input from ICM team members regarding employment, housing, mentoring, substance use and other immediate/long term needs
• Complete daily and monthly departmental paperwork
• Daily update of electronic files including contact with clients, services or any internal or external referrals made
• Adhere to the strategies and goals outlined in the ISS and Treatment Plan
• Be an advocate for the client
• Coach clients to make solid well-informed decisions which maintain housing
• Assist client with monthly budgeting
• Complete treatment plans and track goals monthly
• Provide financial and money management counseling sessions
• Provide weekly case management sessions to ensure service delivery
• Be able to be work in a highly diversified agency and with highly diversified clients
• Teach Life Skills Classes
• Understanding of Harm Reduction
Perform Outreach
• Refer client to additional resources to address other service needs (i.e. legal assistance, VA benefits, community substance use counseling etc.)
• Research additional benefits available to enhance service being provided
• Engage the client, the family and natural supports within the community setting when feasible and desired by client
• Any other duties as assigned

DIRECT REPORTS
None

KNOWLEDGE AND EXPERIENCE
• Requires college degree
• Peer Support Certification, MSW or related field preferred or equivalent experience with proof of ability to perform effective case management
• Knowledge of housing and other supportive service resources

SKILLS AND ABILITIES REQUIRED
• Interest in helping Substance Use/Recovery clients reach full potential
• Ability to work well with wide range of people in various settings
• Excellent computer skills and the ability to process large amounts of data
• Signs of continual personal growth
• Openness to learning new approaches
• Willingness to take on new tasks
• Ability to work in team setting
• Ability to set up and keep healthy boundaries
• Capability to respect ethnic and cultural diversity
• Good role model for others
• Ability to handle confidential information
• Ability to remain calm in stressful situations
• Ability to manage caseload
• Ability to follow, understand and meet grant requirements including paper work
• Ability to engage and work with community agencies and programs

ADDITIONAL ROLE REQUIREMENTS
• Requires Class E Driver License (MO residents only)
• Requires reliable transportation
• Requires valid and current auto insurance
• Work a minimum of 37.5 hours a week

RELATIONSHIPS REQUIRED
• Reports to HERO Project Manager
• Works with other ICM staff
• Develops relationship(s) with client family and natural supports
• Works with other Employment Departmental staff
• Works with the staff in other SPC programs
• Networks with federal, state and local agencies
• Embracing of St. Patrick’s mission and the dignity and worth of all persons

RESOURCES
• ECM computer tracking systems
• Various programs throughout the SPC Partnership Center
• Client records and reports
• Vouchers for transportation, clothing, food, furniture and other needs
• Dress for Success room and the emergency food pantry
• Other resources as needed and identified

BENEFITS
• Medical, dental and vision insurance
• Paid life insurance
• Long-term disability insurance
• Flexible spending account
• 403b with company match
• Holiday pay
• Paid time off (self-care days, birthday and personal day)
• Paid paternity and maternity leave
• Paid sick days
• Wellness perks
• Employee appreciation days
• Learning and development resources
• And much more!

Type: Full-time