Case Manager - HERO/PSH
Location: St. Louis, MO 63101


Position Description
SUMMARY OF POSITION:

This case manager will utilize wrap-around philosophy and techniques to assist clients in transitional housing. In doing so, the case manager will meet with clients to maintain family and natural supports in the community, collaborate with the client and the Community Resources Coordinator, Substance Use Counselor, and Mental Health Specialist. This case manager will track the clients success of their Individual Service Strategy/Treatment Plan of Care, coordinate individualized services and the involvement of providers working in the home and community setting, and document all support related to activities and services.

RESPONSIBILITES:

 Visit clients weekly to track Individual Service Strategy goals
 Contribute to the ideas and processes of the ICM team
 Work with other case managers to address long-term financial stability needs
 Using a peer to peer approach, build rapport with persons in recovery.
 Provide emotional and informational support for permanent housing by
assessing the client’s strengths, desires, and immediate/long term needs
 Develop or contacting family and natural supports which exist in the community
 Receive input from ICM team members regarding employment, housing, mentoring, substance abuse, and other immediate/long term needs.
 Complete daily and monthly departmental paperwork.
 Update daily clients’ electronic files in to include any types of contact with clients, services, or any internal or external referrals made.
 Adhere to the strategies and goals outlined in the ISS and Treatment Plan
 Be an advocate for the client
 Coach clients to make solid, well-informed decisions which maintain housing.
 Assist client with monthly budgeting
 Complete treatment plans and track goals monthly
 Must possess a Missouri Class E Driver License (MO residents only)
 Provide financial and money management counseling sessions
 Provide weekly case management sessions to ensure service delivery
 Be able to be work in a highly diversified agency and with highly diversified clients
 Assist team members with running weekly and bi-weekly life skills, mental health and recovery groups
Perform Outreach by - Refer client to additional resources to address other service needs i.e. legal assistance, VA benefits,
community substance abuse counseling etc.
 Research additional benefits available to enhance service being provided.
 Engage the client, the family, and natural supports within the community setting (when feasible and desired by client).


Any other duties–
 As assigned by the Manager.

KNOWLEDGE AND EXPERIENCE:

 College degree, Peer Support Certification, MSW or related field preferred, or
equivalent experience with proof of ability to perform effective case management
 At least one year work with recovery and housing
 Knowledge in housing first
 Knowledge in harm-reduction
 Trauma informed care trained
 Ability to follow, understand and meet grant requirements, including paper work
 Knowledge of housing and other supportive service resources
 Ability to engage and work with community agencies and programs
 Available to work a minimum of 37.5 hours a week
 Reliable transportation is required

SKILLS AND ATTITUDES REQUIRED:

 Interest in helping Substance Abuse/Recovery clients reach their full potential
 Ability to work well with a wide range of people in various settings
 Excellent computer skills and the ability to process large amounts of data
 Signs of continual personal growth
 Openness to learning new approaches
 Willingness to take on new tasks
 Ability to work in a team setting
 Ability to set up and keep healthy boundaries
 Capability to respect ethnic and cultural diversity
 Good role model for others
 Ability to handle confidential information
 Ability to remain calm in stressful situations
 Ability to manage caseload

RELATIONSHIPS REQUIRED:

 Reports to Manager, HERO Project
 Works with other ICM staff
 Develops relationship(s) with client family and natural supports
 Works with other Employment Departmental staff
 Works with the staff in other SPC programs
 Networks with federal, state and local agencies
 Embracing of St. Patrick’s mission and the dignity and worth of all persons


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