Case Manager/ Outreach Worker- SSVF

St Louis, MO 63101
5/13/2019

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Position Description

SUMMARY OF POSITION:

This counselor will utilize wrap-around philosophy and techniques to assess veteran families for supportive services residing in or transitioning to permanent housing and are at risk of becoming homeless. In doing so, the counselor will meet with the clients to assess family and natural supports in the community, collaborate with the clients, Financial Stability Counselor, and the Substance Abuse Counselor to track the success of their Individual Service Strategy/Treatment Plan of Care, coordinate individualized services and the involvement of providers working in the home and community setting, and document all support related to activities and services. In addition, outreach will be performed to locate homeless veterans on the streets, within shelters, and the community.

RESPONSIBILITES:
Visit clients to track Individual Service Strategy goals
Contribute to the ideas and processes of the ICM team
Track permanent housing placement and recovery
Work with the FSC to address long-term financial stability needs
Using a peer to peer approach, build rapport with persons in recovery.
Provide emotional and informational support for permanent housing
assessing the client’s strengths, desires, and immediate/long term needs
Develop or contacting family and natural supports which exist in the community
Receive input from ICM team members regarding employment, housing, mentoring, substance abuse, and other immediate/long term needs.
Update daily clients’ electronic files in to include any types of contact with clients, services, or any internal or external referrals made.
Adhere to the strategies and goals outlined in the ISS and Treatment Plan
Being an advocate for the client
Coach clients to make solid, well-informed decisions which maintain housing.

Perform Outreach by –
Research additional benefits available to enhance service being provided.
Engage the client, the family, and natural supports within the community setting (when feasible and desired by client).
Perform outreach within the community and streets to look for homeless veterans
Verify homelessness for veterans presenting with homelessness

Develop the Wrap-Around Support-
Assess the client’s strengths, desires, and immediate/long term needs
Develop or contacting family and natural supports which exist in the community
Collaborate with the Wrap-Around Team that was developed.
Receive input from ICM team members regarding employment, housing, mentoring, substance abuse, and other immediate/long term needs.

Document all referrals or services provided to client into the ECM-
Complete daily and monthly departmental paperwork.
Update daily clients’ electronic files in ECM to include any types of contact with clients, services, or any internal or external referrals made.

Provide Case Management
Adhere to the strategies and goals outlined in the ISS and Treatment Plan
Assist team members in addressing the needs of the client by providing(e.g., transportation, clothing, furniture, food, etc.), hygiene kits, job referrals, or any other necessary referral (e.g., mentoring, substance abuse, mental health, advanced training opportunities, etc.).
Coach clients to make solid, well-informed decisions.

Any other duties–
As assigned by the Manager.

Participation in at least one Agency Sponsored Fundraising event per year.

DIRECT REPORTS:

None

KNOWLEDGE AND EXPERIENCE:

College degree, MSW or related field preferred, or equivalent experience with proof of ability to perform effective case management
At least one year work with recovery and housing
Ability to follow, understand and meet grant requirements, including paper work
Knowledge of housing and other supportive service resources
Ability to engage and work with community agencies and programs
Available to work a minimum of 37.5 hours a week
Reliable transportation is required

SKILLS AND ATTITUDES REQUIRED:

Interest in helping Substance Abuse/Recovery clients reach their full potential
Ability to work well with a wide range of people in various settings
Excellent computer skills and the ability to process large amounts of data
Signs of continual personal growth
Openness to learning new approaches
Willingness to take on new tasks
Ability to work in a team setting
Ability to set up and keep healthy boundaries
Capability to respect ethnic and cultural diversity
Good role model for others
Ability to handle confidential information
Ability to remain calm in stressful situations
Ability to manage a large caseload

RELATIONSHIPS REQUIRED:

Reports to Manager, SSVF
Works with other ICM staff
Develops relationship(s) with client family and natural supports
Works with other Employment and Housing Departmental staff
Works with the staff in other SPC programs
Networks with federal, state and local agencies
Embracing of St. Patrick’s mission and the dignity and worth of all persons

RESOURCES:

CTS computer tracking systems.
Various programs throughout the SPC Partnership Center.
Client records and reports.
Vouchers for transportation, clothing, food, furniture, and other needs.
Dress for Success room and the emergency food pantry
Other resources as needed and identified

Type: Full-time