Client Services Monitor

St. Louis, MO 63101
9/17/2021

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Position Description

The Client Services Monitor observes and evaluates the daily pedestrian traffic on St. Patrick Center property. They will notify appropriate St. Patrick Center staff of disturbances at the Tucker Street entrance, Welcome Center Reception and Hadley Street entrance.

RESPONSIBILITIES
• Direct individuals to appropriate entrances such as volunteers, visitors, and persons seeking services
• Use appropriate de-escalation techniques to defuse volatile persons on agency property
• Assists St. Patrick Center staff responding to “Red Folder” calls at the Welcome Center Entrance, Client Deck and other exterior agency area locations
• Use appropriate judgment to call “911” for emergency assistance
• Provide a welcoming presence to persons visiting or seeking services at SPC
• Maintain clean and professional appearance
• Check-in each morning with the Manager of Program Support Services for daily activities scheduled at St. Patrick Center
• Provide intake triage as needed
• Complete agency Incident Reports as needed
• Complete security reports weekly

DIRECT REPORTS
None

KNOWLEDGE AND EXPERIENCE
• Five to Ten years of experience
• Minimum of associate’s degree required
• Law enforcement background strongly preferred
• Knowledge of behavioral health issues and substance use disorder issues

SKILLS AND ABILITIES
• Ability to interface with diverse population
• Strong communication skills
• Ability to work flexible hours
• Self-motivation
• Respect for clients and staff
• Sensitivity to cultural diversity
• Ability to remain calm in stressful situations
• Crisis intervention expertise

RELATIONSHIPS REQUIRED
• Reports to Program Support Manager
• Works with all St. Patrick Center clients
• Attend and participate in all appropriate St. Patrick Center meetings

RESOURCES
• Cell Phone Stipend
• Off-site trainings

BENEFITS
• Medical, dental, and vision insurance
• Paid life insurance
• Long-term disability insurance
• Flexible spending account
• 403b with company match
• Holiday pay
• Paid time off (self-care days, birthday and personal day)
• Paid paternity and maternity leave
• Paid sick days
• Wellness perks
• Employee appreciation day
• Learning and development resources
• And much more!

Type: Full-time