Donor Engagement Manager

St. Louis, MO 63101
10/6/2021

Apply on-line Now

Position Description

The Donor Engagement Manager reports to the Senior Director of Philanthropy and is responsible for raising unrestricted funds, managing event fundraising staff and managing donor engagement activities. The Senior Manager will secure gifts for St. Patrick Center (SPC) by cultivating, stewarding and retaining a portfolio of mid level donors, while also identifying those donors who can move into increased levels of giving. Including management of donor recognition and donor acknowledgement processes.

RESPONSIBILITIES
Relationship Management and Stewardship
• Nurture mid level donors and manage the moves management process with focus on retaining donors, upgrading gifts and acquiring new donors
• Evaluate, enhance and grow monthly (sustaining) giver program
• Track engagement and create plans for future formalized Giving Society
• Proactively develop and cultivate donors to strengthen their relationship with SPC through events, volunteering and annual giving opportunities
• Engage new donors in stewardship plan to connect them with SPC and educate on opportunities to get more involved with SPC
• Assist the Sr. Director in creating a formalized stewardship plan for annual fund donors
• Implement and manage mid level and monthly donor stewardship activities, including a quarterly Donor Days and weekly thank you calls
• Assist the Sr. Director in the planning and execution of donor recognition and cultivation events including fundraising events
• Ensure donor recognition and appreciation is appropriately occurring at all levels of giving including events sponsors and event attendees

Donor Communications
• Develop and implement strategies for donor acquisition, retention and upgrades through personal visits, presentations, direct and electronic mail, collaborate with Communication Manager as needed with communication strategies
• Work with Communications Manager to develop materials and to source donor stories in support of annual giving
• Collaborate with Communications Manager to identify and secure speaking engagements with community groups to explain SPC mission and philanthropic needs
• Participate weekly in meaningful donor communication (personal visits, engaging phone conversation or significant email engagement)

Administration
• Serve as primary leader for monthly donors/sustainers eventual Giving Society, delegate to direct reports as needed
• Serve as primary leader for Operation Safe at Home Campaign, collaborating with colleagues in Philanthropy as needed
• Assist the Sr. Director on the preparation of annual fundraising plan and year-end reporting
• Manage and lead Special Events Coordinator and ensuring event fundraising goals are met; committee satisfaction and event logistics are successful
• Manage and lead Donor Engagement Coordinator to ensure portfolio stewardship and maintain best practices for donor stewardship with timely acknowledgement and follow-up
• Ensure entry of correspondence and other touches with donors and prospects into the donor database
• Serve on the Philanthropy management team to ensure department goals are reached
• Other duties as assigned

DIRECT REPORTS
• Special Events Coordinator
• Donor Engagement Coordinator

KNOWLEDGE, SKILLS AND ABILITIES
• Bachelor’s degree required
• Four or more years’ experience in non-profit fundraising, including focused relationship building skills and customer services
• Strong computer literacy required, demonstrated proficiency with Microsoft products and Raisers Edge NXT
• Must be willing to participate in evening or weekend events
• Working knowledge of donor stewardship techniques, budgets and event best-practices
• Strong communication and time-management skills
• Able to work independently and be responsible for professional deadlines
• Strong team member, working well with staff, volunteers and other professionals

BENEFITS
• Medical, dental and vision insurance
• Paid life insurance
• Long-term disability insurance
• Flexible spending account
• 403b with company match
• Holiday pay
• Paid time off (self-care days, birthday and personal day)
• Paid paternity and maternity leave
• Paid sick days
• Wellness perks
• Employee appreciation days
• Learning and development resources
• And much more!

Type: Full-time