Housing Focused Case Manager

St. Louis , MO 63101
2/16/2021

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Position Description

The Housing Focused Case Manager assists individuals exiting homelessness and entering housing with obtaining and retaining permanent housing and financial stability. All activities with clients are consistent with established housing and other goals. The case manager engages clients by establishing trust and collaborative relationships directed toward achieving goals, assist with identifying and overcoming social, supportive, educational and personal barriers to accessing and maintaining housing and provides direct referrals for community resources and avenues for partnerships with natural supports.

RESPONSIBILITIES
Service Provision
• Assists clients with creating goals in short and long term housing and financial stability
• Utilizing client strengths and preferences as a foundation on which to build goals
• Develop housing stability plan with client, other treatment providers, family members and community supports with bi-monthly updates
• Provides education and support to family members about work with permission of client
• Gather input about skills, interests, strengths, etc. of client and ideas for establishing a system of support
• Assist clients with financial stability including but not limited to obtaining employment and/or government benefits
• Provides outreach services to client when appointments are missed or appear to disengage in services by using variety of methods to discover interference with housing stability
• Create budget plan with all clients and update when housed as necessary due to changes in income and/or expenses
• Review and/or prepares check requests and gathers supporting documentation for client support services
• Makes in-home visits to observe indicators of client exits program
• Refer client to St. Patrick Center (SPC) programs and community service providers as needed
• Utilize and coordinate housing efforts with case managers and other staff at SPC and in community
• Other duties as assigned

Data Entry and Tracking
• Maintain detailed records of client services/expenditures and closely monitor expenditures to prevent over or under spending of funds
• Maintain and update daily the required documentation paper and electronic files of clients
• Accurately enter client activity and provide services in Case Worthy and HMIS client tracking systems within 1 business day of activity/service
• Comply with HIPAA regulations

St. Patrick Center and Community Relations
• Foster strong working relationships with community based organizations and partner agencies
• Provide consistent communication with partner agencies/organizations to ensure coordination of services
• Maintains database of current and community partners
• Participate in team meetings
• Communicate individually with team members between meetings in order to coordinate services and generate ideas to help achieve housing goals of clients
• Provide staff training for new team members

Outcomes
• 85% of those served exit program to stable permanent housing with positive experience
• 60% of those served increase their total income
• Maintains database of current and potential community partners by securing a minimum of 4 new contacts per month

DIRECT REPORTS
None

KNOWLEDGE AND EXPERIENCE
• Bachelor’s degree in Human Services, Counseling, Social Work or related field
• Prior experience working with socially/economically disadvantaged persons and assisting with housing placement and landlord development activities preferred
• Working knowledge of Microsoft Office and data entry experience
• Working knowledge of landlord-tenant laws and rights
• Working knowledge of Motivational Interviewing
• Reliable transportation required

SKILLS AND ABILITIES
• Work ethically with integrity by treating people with dignity and respect
• Maintain confidential information
• Ability to work with a diverse population
• Collaborate with colleagues, volunteers, and community providers while demonstrating the philosophy and values of SPC
• Exhibits excellent verbal, written and interpersonal communication skills
• Ability to set strong personal boundaries
• Keep Home Again team and others adequately informed regarding client relations
• Values and contributes to team building

RELATIONSHIPS REQUIRED
• Reports to the Manager of Employment Services
• Work with all SPC staff to assist clients with housing and financial stability
• Work with landlords
• Network and establish working relationships with federal, state and local agencies

Type: Full-time