Manager of HERO

St. Louis, MO 63101

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Position Description

The manager monitors the HERO program to ensure program contract goals are met. He or she is responsible for training all new HERO program staff. The manager oversees typical daily work of HERO ICM team members to ensure documentation and verification requirements are followed, assessments are accurate, homeless verification is provided, etc. He or she is responsible for the oversight of HERO contract and assists in the completion of monthly and quarterly reports. As part of the ICM multidisciplinary team, the manager will provide case management, substance use and mental health assessments as needed to clients with severe and persistent mental illnesses and substance use disorders. In addition, the manager will work with team members to coordinate case management services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor HERO program to ensure program contract goals
• Supervise and train HERO ICM staff providing feedback related to performance, professional growth, opportunities for improvement, etc.; includes annual performance evaluations
• Coordinate the purchase of supportive services (clothing, shoes, uniforms, tools, IDs, rent requests, hair cuts, stipends, etc.) by verifying ECM documentation requirements have been met, approving check requests according to accounting requirements, and processing rent requests following established procedures
• Compile required monthly, quarterly, and annual reports
• Compile statistics for monthly program reports
• Outreach veterans by networking with other Veteran service providers
• Inform employers and community groups about the services provided at St. Patrick Center
• Assist Senior Director with day-to-day operations in the department to ensure good customer service is provided
• Conduct comprehensive, ongoing assessments of program clients’ mental illness, physical health, housing status and other relevant needs, where appropriate
• Provide direct clinical services to clients on an individual and group basis in the office and in community settings, making appropriate changes in treatment plans to ensure the client’s ability to cope with internal and external stresses
• Refer clients to appropriate community agencies, assisting clients when needed
• Act as liaison and consult with community agencies and program clients to maintain coordination in the treatment process
• Collaborate with other members of the ICM team during daily and weekly staff meetings
• Facilitate treatment planning groups, participating in setting treatment goals and plans with clients with an emphasis on facilitating personal growth and development towards recovery and wellness
• Provide on-call crisis intervention in coordination with other ICM team members, covering nighttime hours and weekends
• Monitor daily follow-ups on all program placement and document progress
• Complete daily and monthly departmental paperwork
• Maintain St. Patrick Center client tracking system and client files, documenting client progress to maintain a permanent record of client activity
• Research additional benefits available to enhance services
• Responsible for the completion of departmental goals of case management as outlined
• Assist with the coordination of agency-wide or seasonal projects such as School Supply Distribution, Thanksgiving Distribution, Christmas Distributions
• Be responsible for agency policy regarding work hours, building security and all written personnel standards
• Ensure the care model by interacting with all other St. Patrick Center programs
• Assist other team members
• Must possess a Missouri Class E Driver License (Missouri residents only)
• Other duties as assigned

• HERO staff members

• Bachelor’s degree in related area; MSW or Master’s in counseling preferred
• Experience in program management and staff supervision
• Veteran preference
• Trauma Informed Care trained
• Experience working with mental illness and substance use
• Experience with wrap-around services preferred
• Experience working with homeless veterans preferred
• Experience in conducting home visits
• Knowledge and understanding of area/community resources to provide appropriate referrals
• Knowledge of federal, state and agency policies of HIPAA

• Good leadership skills
• Good communication skills
• Counseling and crisis intervention expertise
• Self motivation
• Respect for clients and staff
• Sensitive to cultural diversity
• Able to work in a team atmosphere
• Excellent computer skills
• Budgeting

• Report to and work with Senior Director of Permanent Supportive Housing
• Partner agencies – DMH and VA
• Veteran service agencies
• Attend and participate in all appropriate St. Patrick Center meetings

• St. Patrick Center
• Catholic Charities of St. Louis
• Partner agencies

• Responsible for program management, mental health counseling and case management
• Ensure compliance with all City, State and Federal requirements regarding program