Mobile Outreach Worker I

St. Louis, MO 63101
6/11/2019

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Position Description

SUMMARY OF POSITION:
In partnership with another team member, the Mobile Outreach Worker will drive an agency vehicle through the City of St. Louis, County, St. Charles and surrounding areas to identify, outreach, and provide services to homeless individuals and families. This worker will build rapport with identified clients and outreach them to engage in services and/or refer to other agencies.

RESPONSIBILITIES:
• Explore and investigate areas where potential clients may be staying
• Respond to calls and requests from the community to assist homeless persons when possible
• Engage clients in conversation to determine needs; provide appropriate resources
• Inform persons in need of food, shelter, medical, and hygiene assistance of the location of resources
• Engage clients in conversations regarding substance use, mental health issues and other issues that keep them on the street
• Refer clients to appropriate community agencies, assisting clients when needed
• Provide case management for Mobile Outreach clients as needed.
• Record services provided and maintain notes for on-going clients in Caseworthy and Servicepoint within 24 hours.
• Respect and be responsible for agency policy regarding work hours, building security and all written personnel standards
• Maintain van, including tracking mileage and gasoline, when driving
• Must have a Missouri Class E Driver License (MO residents only)
• Other duties as assigned

DIRECT REPORTS:
• None

KNOWLEDGE AND EXPERIENCE:
• High school diploma or GED and/or experience in human service field; bachelor’s degree preferred or Peer Support Certification
• Familiarity with the fields of mental illness and drug / alcohol abuse, symptoms, terminology, and interventions
• Familiarity with appropriate and available community resources
• Familiarity and experience working with homeless individuals
• Residence within the specified region preferred, but not required

SKILLS AND ABILITIES:
• Recognize personal strengths and limitations regarding time, skill, and knowledge
• Able to work with a highly diversified workforce
• Able to adapt to a fast changing/paced workforce and position
• Ability to work with clients that struggle with Substance Use and Severe and Persistent Mental Illnesses
• Trauma Informed Care Trained
• CPR/AED/First Aid Trained
• Ability to communicate and work as a team member, especially with partner
• Ability to build productive relationships
• Understand workforce demands and adapt to workforce tasks
• Ability to set limits with clients
• Ability to engage new clients
• Ability to assess persons and situations
• Reliable transportation is needed

RELATIONSHIPS REQUIRED:
• Community Outreach Workers
• City/State Officials
• Work with other St. Patrick Center staff
• Communicate verbally and in writing to Sr. Manager of Behavioral Health Programs
• Ability to work with related agencies