SSVF Outreach Coordinator

St. Louis, MO 63101
3/6/2019

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Position Description

The Outreach Coordinator provides community outreach to social service agencies and homeless veterans within the regions of Warren, St. Charles, St. Francois, Franklin, Washington, Lincoln and Jefferson counties of Missouri. He or she coordinates weekly schedules for case managers within various offices in these counties.

RESPONSIBILITIES:
• Explore and investigate areas where potential clients may be staying
• Engage clients in conversations regarding substance abuse, mental health and other issues that keep them on the street
• Respond to calls and requests from the community to assist homeless persons when possible
• Make persons in need of assistance aware of community resources, especially from St. Patrick Center’s SSVF program
• Connect prospective clients with a case manager for an assessment for services
• Research various social service agencies to understand outside intake procedures and criterion
• Conduct regular visits to social service agencies to inform them of the SSVF program and criteria for referrals
• Refer clients to appropriate community agencies, assisting clients when needed
• Maintain appropriate documentation of all outreach provided to agencies and clients
• Record services provided in ECM and keep all paperwork updated
• Attend local Continuum of Care meetings to inform agencies regarding SSVF program
• Maintain weekly schedule of CM’s stations and needed service areas to be covered.
• Report to Manager of SSVF at least weekly, and other times as needed
• Must possess a Missouri Class E Driver License (MO residents only)
• Other duties as assigned

DIRECT REPORTS:
• None

KNOWLEDGE AND EXPERIENCE:
• Bachelor’s degree required; BSW preferred
• Veteran status preferred
• Residence within the specified region preferred but not required
• Previous experience and knowledge from working with the homeless
• Experience working in a social service agency
• Familiarity with the fields of mental illness and drug/alcohol abuse; symptoms, terminology, and interventions
• Familiarity with appropriate and available community resources

SKILLS AND ABILITIES:
• Ability to recognize personal strengths and limitations regarding time, skill, and knowledge
• Ability to communicate effectively with both clients, social service agencies, and team members
• Ability to build productive relationships within the community and with prospective clients
• Ability to set limits with clients
• Ability to engage new clients
• Ability to assess persons and situations

RELATIONSHIPS REQUIRED:
• Work as a team member
• Communicate verbally and in writing to case managers, and SSVF manager
• Maintain relationship with related agencies

RESOURCES:
• Distributes supplies in appropriate manner
• Report vehicle problems to supervisor
• Use credit card for van gasoline
• Purchase supplies that are needed for van